Thank you for choosing Customizatios. We are committed to ensuring your satisfaction. If there’s an issue with your purchase, please contact us, and we’ll do our best to help. By placing an order, you agree to the terms outlined below.

60-Day Return Policy and Quality Guarantee

Customizatios ensures that our products meet high-quality standards. If there is a quality issue with your order, please contact us within 60 days of delivery at [our support email]. We offer refunds or replacements for defective items as per the guidelines below.

PLEASE CONFIRM YOUR ORDER INFORMATION

Since we provide personalized products, it is essential to confirm all order details before finalizing your purchase. Carefully check all personalized information (e.g., name, size, color) to ensure accuracy. Once the order is placed, it immediately enters our processing system and cannot be changed or canceled.

DEFECTIVE OR DAMAGED ITEMS

1. If an item arrives defective or damaged, please contact us via email with clear photos or videos and a description of the issue.
2. We will process a refund or replacement within 48 hours.
3. For defective items, no return is needed; simply provide evidence of the issue.

RETURNS FOR NON-QUALITY REASONS

If the item has no quality issues and you still wish to return it，Once an order has been placed, no refunds or exchanges will be given.

RETURN SHIPPING FEES

• Quality Issues: No return shipping fees for customers.
• Non-Quality Issues: Customers are responsible for return shipping costs.

Processing Time and Refund Method

1. Return processing takes 2-3 weeks.
2. After the item is returned and added to inventory, a refund will be processed to your original payment method within 3-5 business days.
3. For non-quality-related returns, shipping fees are non-refundable.

Order Cancellation Policy

Once an order is confirmed, it enters the processing system and cannot be modified or canceled. Please verify all personalized details carefully before placing your order to ensure accuracy.

Free Replacement Eligibility

For packages delayed by logistics for more than three weeks or those that arrive significantly later than expected, we offer a free replacement.

Refund Notes

• Refunds will be issued to the original payment method.
• Once processed, please allow 3-5 business days for the funds to appear in your account.

Policy Updates Customizatios reserves the right to amend this policy at any time, with updates published on this page. For questions, please reach out to our customer service team.

Customer Service Hours
Business Hours: Sunday to Friday, 9:00 pm to 6:00 am (EST)